FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. How long does it take to process and ship my order?
We process and ship all orders within 0–1 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
2. What shipping carriers do you use and how much does shipping cost?
We ship via UPS and FedEx, depending on your location and order size. Shipping costs are calculated at checkout based on the weight and your shipping address. Free shipping is available for orders over a certain amount.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package via UPS or FedEx websites, or directly through your Shopify order page. If you experience issues, reach out to us at support@dtfwestcoast.com.
4. Do you ship internationally and are there any additional fees?
Yes, we ship to select international locations. Rates and delivery times vary by country. Please note: customs duties and taxes may apply and are the buyer’s responsibility. DTF West Coast is not liable for delays due to customs or international shipping conditions.
Orders
Below are some of are common questions about orders
1. How do I place an order?
To place an order, simply browse our collection, select the desired DTF transfers, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping information and payment details, and confirm your purchase.
2. Can I change or cancel my order after placing it?
We process orders quickly—usually within 1–2 business days. If you need to change or cancel your order, please contact us immediately at support@dtfwestcoast.com. Once your order has been processed or shipped, changes or cancellations may not be possible.
3. I didn’t receive a confirmation email. What should I do?
Order confirmation emails are sent automatically after checkout. If you didn’t receive one, please check your spam or junk folder. Still no email? Contact us at support@dtfwestcoast.com to confirm your order status.
4. What should I do if there’s an issue with my order?
If you received the wrong item, a damaged product, or your order is missing something, please email us right away at support@dtfwestcoast.com with your order number and photos if applicable. We’ll work quickly to make it right.
Products
Below are some common questions about our products
1. What type of DTF transfers do you offer?
We specialize in high-quality Direct to Film (DTF) and UV DTF transfers, engineered for vibrant, long-lasting prints on a variety of surfaces. Our product range includes custom gang sheets, pre-made designs, UV DTF stickers, and sample packs—crafted to meet the diverse needs of apparel decorators, crafters, and small businesses.
2. What materials can your DTF transfers be applied to?
Our DTF transfers work on a wide range of fabrics, including cotton, polyester, blends, and more. They are ideal for t-shirts, hoodies, tote bags, and other apparel. No pretreatment is required—just press and go!
3. Are your DTF prints washable and long-lasting?
Yes! When applied correctly, our DTF transfers are wash-resistant, crack-free, and built to last. For best results, follow the included heat press instructions and care guidelines—such as washing inside-out with cold water.